FAQ

How much is the agency commission?
As all the leading real estate agencies in Moscow, our commission is usually equal to one month's rental payment.

How to pay for apartment rental?
The lease agreement can either be signed by the tenant or his / her company but in any case it is better and easier to pay the landlord by bank transfer.

How to renovate an apartment?
Sometimes, the tenant appreciates an apartment but he wants to change something inside to make it more confortable for living (colors of the walls and ceilings, kitchen and bathroom). In this case, we can assist you with our team of workmen who will be able to do all kinds of renovation in the apartment.

How to fix problems in the apartment?
It is always a difficult situation when the tenant faced some problems in the apartment and the landlord can not resolve the issue as quickly as necessary. Smart Relocation will assist you by providing handyman, who will contact you in order to fix the problem as fast as possible.

How to find cleaning lady?
Smart Relocation is in touch with several professional cleaning ladies and will be pleased to help you finding the right one.

How to solve issues with landlord?
It is sometimes difficult for a foreign tenant to maintain a fluid communication with the landlord. In all case, Smart Relocation is of course always happy to help you but can also provide you with a special service of Tenancy management. As soon as you need anything from the landlord, you can send a mail or call your Smart Relocation consultant to act on your behalf and get all the things necessary.

How to find international school?
Many international schools are located in Moscow for expatriate’s families like Anglo-American school, British school, German, French, Swiss, Japanese and many others. You can simply inform your relocation consultant which school you are interested in and he will be pleased to organise a meeting with the management staff of the school and a visit to its environment in order to give you a better idea of this school.

How to install satellite TV and internet in the apartment?
It is often important for an expatriate to have access to international TV here in Moscow. Our relocation consultant will help you to choose the right provider for satellite TV and connect to the internet at home.

Is Moscow a safe city?
It is a question that some expatriates coming to Moscow for the first time wonder but the answer seems obvious : yes! A lot of expatriates finds it safe and secure to live in Moscow, especially in the very down town. It seems even less dangerous for them to live here than in some other European or American cities.

How to find its path in Moscow?
Moscow is a huge megapole however it is easy to find its way everywhere. One of the main difficulty for an expatriate is the Metro network. The entry way to the Metro station is visible and easy to find everywhere in the city because of the capital letter M. As in any city, the metro has several colored lines and you just need to have a Metro map (both in cyrillic and latin caracter) and find the right color of the line where your destination stop is. Once you have mastered the Metro you will be able to travel faster than car.

Where to entertain kids?
Moscow is not only extremely exciting for adults but also for children. Plenty of theaters, music centers, cinema and kids clubs together with restaurants and coffee shops are available for your kids. But also a great zoo, a dolphinarium and 2 circuses with shows regularly renewed. Several malls all around the city have kids rooms where the parents can leave their children while shopping. And good news, all these entertainment are usually very affordable for everyone.

How to find a babysitter?
As always, we are pleased to assist you on this matter as we are in touch with a number of babysitters who have been with us for several past years. Most of them are speaking english, have good education skills and all of them are perfect in order to take care of your kids.

 

Smart Relocation
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